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NOC/SOC Engineer 

Interested in what it means to work in MAKERS? See more here. 

Projects we will work on together

  • Building Energy Management System / USA

Product to unlock new revenue for real estate owners by transforming their buildings into power plants and connecting them to new energy markets and customers. Tasks related to creating 21st-century deployments, ensuring smooth operation, securing the whole ICT and always look forward to how to improve solutions to the Infrastructure problems

Software Programmer

Your daily job and responsibilities

  1. Collaborating with the IT team on the development and maintenance of network infrastructure.

  2. Running diagnostic tests on the communication between computers, routers, modems, and servers.

  3. Optimizing server capacity and performance to keep up with demand in network traffic.

  4. Developing data security, backup, archiving, and retrieval procedures.

  5. Training junior IT staff and providing on-site field technicians with remote technical support.

  6. Enhancing network security, as well as documenting network processes, repairs, and cabling layouts.

  7. Keeping informed of advancements in network infrastructure and technologies.

  8. Troubleshoot technical issues over the phone and via secure screen-share, aiding in product research, analyzing configuration and debug outputs, following up on open tickets, and acting as a point of contact. 

  9. Responsible for initial triage of incoming client issues and requests.

  10. Document actions in ticketing system to effectively communicate information to both internal resources and externally to customers.

  11. Perform basic troubleshooting to diagnose common network problems, using fundamental TCP/IP networking skills.

  12. Assist SOC staff with lab systems configurations.

  13. Update open ticket status for both Engineering and other technicians within the ticketing software application.

Work Desk

Your Teamleader and team

Dávid Kőszeghy

(Linuxhead trying to automate best security practices in docker containers and Kubernetes environments)

 

Dávid is Chief Software Lead in MAKERS and one of the co-owners. He is a big fan of CNCF/cloud technologies and is active in multiple technology meetups (such an IoT Bratislava, Kubernetes, etc.).

Infrastructure Team is responsible for working with containers/orchestration tools/automation/CNCF cloud applications to get our solutions to our customers

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Relevant skills, knowledge and experience

  • Bachelor's degree in computer science, information science, or specialization in network engineering OR equivalent experience.

  • Certified Cisco, CompTIA, or Microsoft network professional preferred.

  • A minimum of two years' experience as a NOC technician, or similar.

  • Advanced knowledge of network technologies, connectivity, protocols, and security.

  • Superb analytical and problem-solving skills.

  • Great interpersonal, communication, and collaboration abilities.

  • Excellent organizational and time management skills.

  • On-call availability outside of business hours to resolve urgent network issues.

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What you can expect

  • Result-oriented company - we care about results, not hours. We support each other to reach goals.

  • Interesting job and projects - we work in emerging business and technologies, mostly for foreign customers in the USA and Europe.

  • Learn by experience - you will work with experienced players who love to move forward.

  • Remote-first job - work from wherever you want, our office is a social space, not a mandatory place to work.

  • Flexible time hours - no attendance system or anything similar, choose your time when you work and are productive. 

  • No limit to sick days or holidays - we believe in work-life balance, our people decide how much they work.

  • We like your growth - we care about people in the company, each person has his own growth plan, performance feedback twice per year with engineering level, and rate re-evaluation.

  • We love to learn - Coursera for free, certifications paid and our own internal workshops

  • Transparent environment - we believe in transparency and give our people the possibility to shape the company as their own.